Shipping Policy

Last updated: September 13, 2026

At TENSEMARK, we are committed to processing and shipping your order as efficiently as possible. Please review the information below regarding our shipping procedures and delivery times.

Shipping Destinations

We currently ship to selected international destinations, including:

• Spain
• United States
• Mexico
• Canada
• Other countries where shipping is available at checkout

Available shipping destinations may vary depending on the product and current shipping availability.

Order Processing

Orders are processed after payment has been successfully received.

Please make sure that your shipping address and contact information are accurate and complete when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Shipping Times

Delivery times may vary depending on your destination, shipping method, carrier, customs procedures, and other circumstances outside our control.

Estimated delivery times, when available, will be displayed during the checkout process or communicated to you after your order has been placed.

Please note that delivery estimates are not guaranteed delivery dates.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any available free-shipping promotions will be clearly indicated on our website or during checkout.

International Shipping

For orders shipped outside the European Union, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also cause additional delivery delays.

Delayed or Lost Orders

Once your order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, strikes, or other unforeseen events.

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us so that we can assist you.

Incorrect Shipping Information

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible.

If the order has not yet been shipped, we will do our best to update the shipping information.

If the order has already been shipped, we may not be able to change the delivery address. Any additional costs resulting from an incorrect address may be the customer's responsibility, where permitted by applicable law.

Contact Information

If you have any questions about shipping or your order, please contact us:

TENSEMARK

Email: wilfredmonti2323@outlook.es

Address: Eichenstr. 16, 20259 Hamburg, Germany

Last updated: September 13, 2026