Política de reembolso

Return & Refund Policy
At [TENSEMARK], we want you to be satisfied with your purchase. If for any reason you are not completely satisfied with your wearable bracelet, you may request a return within 14 days of receiving your order.

Return Conditions
For a return to be accepted, the product must be returned in reasonable condition, preferably in its original packaging and with all included accessories.

You do not need to provide a reason to exercise your right of withdrawal within the applicable statutory period.

Return shipping is free of charge for the customer.

How to Request a Return
To request a return, please contact us at:

Email: [wilfredmonti2323@outlook.es]

Please include your order number and let us know that you would like to return your order. We will provide you with the necessary return instructions.

Refunds
Once we receive and inspect the returned product, we will process the applicable refund.

The refund will be issued using the same payment method used for the original purchase, unless another method has been expressly agreed upon.

In accordance with applicable law, the refund may be withheld until we receive the returned product or until the customer provides proof that the product has been shipped back.

Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible. We will review the case and, where applicable, offer a repair, replacement, price reduction, or refund in accordance with your statutory rights.

Consumers in the European Union generally have a minimum two-year legal guarantee for defective goods or goods that do not conform to the contract, subject to applicable law.

Exceptions
The right of withdrawal may have exceptions in certain circumstances provided by applicable law, for example, for certain personalized products or sealed products that cannot be returned for health or hygiene reasons once opened.

Last updated: [13.09.2026]