Terms of Service

Last updated: September 13, 2026

Welcome to TENSEMARK. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms of Service.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

We reserve the right to refuse service to anyone for any reason permitted by applicable law.

You may not use our products or website for any illegal or unauthorized purpose or violate any applicable laws or regulations.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings.

We reserve the right to modify product information, availability, specifications, or prices at any time without prior notice.

3. Orders and Purchases

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation by email. An order confirmation does not necessarily mean that your order has been accepted if there are circumstances requiring cancellation or review.

We reserve the right to cancel or refuse an order where permitted by applicable law, including in cases of suspected fraud, pricing errors, product availability issues, or incorrect order information.

If an order is cancelled after payment has been received, the applicable amount will be refunded to you.

4. Prices and Payment

All prices displayed on our website are stated in the applicable currency and may be subject to taxes, duties, or other charges depending on the destination and applicable law.

We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted.

Payment must be successfully received before an order can be processed and shipped.

5. Shipping and Delivery

We ship products to selected countries, including Spain, the United States, Mexico, Canada, and other destinations where shipping is available.

Estimated delivery times may vary depending on the destination, shipping method, customs procedures, carrier delays, and other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

Additional customs duties, import taxes, or other charges may apply to international orders where required by the destination country.

6. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy.

Customers may generally request a return within 14 days of receiving their order, subject to applicable statutory rights and exceptions.

Return shipping is free of charge for the customer.

Nothing in these Terms of Service limits or excludes any mandatory consumer rights that apply under applicable law.

7. Defective Products and Legal Consumer Rights

If a product is defective or does not conform to the applicable sales contract, you may have statutory rights under applicable consumer protection laws.

Nothing in these Terms of Service affects your mandatory statutory rights as a consumer.

8. Intellectual Property

All content on this website, including text, photographs, graphics, logos, product images, designs, videos, and other materials, is owned by or licensed to TENSEMARK unless otherwise stated.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

9. Prohibited Uses

You may not use our website or its content:

• For any unlawful or fraudulent purpose.
• To violate applicable laws or regulations.
• To infringe upon our intellectual property rights or the rights of others.
• To interfere with the security or operation of our website.
• To transmit viruses, malware, or other harmful material.
• To collect or monitor personal information belonging to others without authorization.
• To engage in activities that could damage or disrupt our services.

10. Third-Party Services

Our website may use third-party services and applications, including payment providers, shipping providers, analytics services, and Shopify.

Third-party services may have their own terms and privacy policies. We are not responsible for the policies or practices of third-party services to the extent permitted by applicable law.

11. Disclaimer

To the extent permitted by applicable law, we do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, TENSEMARK shall not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability that cannot legally be limited or excluded, including mandatory consumer rights.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, legal requirements, or other circumstances.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms of Service are governed by the laws applicable in Germany, without prejudice to any mandatory consumer protection rights that may apply to consumers in their country of residence.

For consumers within the European Union, mandatory consumer protection provisions applicable in their country of residence remain unaffected.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

TENSEMARK

Email: wilfredmonti2323@outlook.es

Address: Eichenstr. 16, 20259 Hamburg, Germany

Last updated: September 13, 2026